Director of HR & Operations | Conference Center Coordinator | Marketing and Business Development Specialist

Director of HR & Operations

Boston, MA

The Director of HR & Operations oversees the overall strategic direction, planning, coordination, administration and evaluation of human resources. The director is responsible for developing and ensuring effective implementation of plans, systems, policies and processes for workforce planning, talent acquisition, talent management and development, employee engagement, legal compliance and recordkeeping, employee relations, total rewards (compensation and benefits), as well as Boston facility operations.  This position requires a true strategic business partner who is collaborative and capable of building consensus and commitment toward shared outcomes.

Job Responsibilities

• Partner with the leadership team to formulate, develop, implement and evaluate a HR and Talent Management Strategy to achieve the firm’s vision, mission and goals, and to create value to its stakeholders. Regularly engage in direct communication with Management Committee and other firm leaders on key human resources matters.
• Lead and develop a team of five—HR Manager, Assistant Manager HR, Assistant Manager Benefits, HR Generalist and Facilities Administrator.
• Oversee staff and paralegal recruitment efforts to ensure that the firm is effectively and efficiently sourcing and selecting the right candidates.
• Partner with leadership to develop a Total Rewards/Pay philosophy, regularly review compensation and benefits market data, monitor pay practices and proactively address issues.
• Manage benefit broker resources and benefits renewal negotiations and enrollment process
• Manage leave administration.
• Mitigate legal risk through proactive training and education, clear systems and processes for managing conflicts with and between employees, handling and investigating complaints of harassment/discrimination and other employee relations issues for all locations.
• Maintain current knowledge and application of all relevant laws and regulations at the local, state and national level relating to employment and ensure organizational compliance. This includes educating and advising managers and senior leaders on HR-related legal and regulatory matters and ensuring HR programs, practices and policies are aligned. Ensure that employee files and records are properly and securely maintained.
• Develop and drive talent management strategies to ensure effective staffing alignment with the needs of the business.
• Identify ways to increase staff retention and productivity, including strategies to enhance employee engagement, leadership and staff development, regular feedback and coaching, career-pathing, and promoting a coherent organizational culture.
• Lead the effective and efficient administration of the performance management process, making sure that the firm’s directors and managers are equipped to engage in constructive and ongoing feedback and coaching, collaborate effectively when co-managing staff, and encourage staff to actively participate in identifying and addressing performance gaps.
• Design and implement a competitive compensation system and benefit package to attract and retain.
• Design and implement a strategy to optimize and integrate HR technology, enabling managers and employees to easily perform self-service options (e.g. benefits enrollment), facilitate delivery of effective HR services, securely store employee data, and support people-related decisions.
• Work with outside counsel on firm immigration matters including H1-B visas and Green Card processing.  
• Manage outsourced office services relationship. Negotiate renewals and monitor service delivery standards.

Experience

• Bachelor’s degree or the equivalent years of experience in Human Resources or related field
• A minimum of 10 years HR experience partnering directly with senior leadership to develop, align and implement HR and organizational development strategies; law firm experience strongly preferred
• Experience supervising and developing staff
• Experience implementing strategies and systems for talent management, compensation and benefits, and HR technology; knowledge of UltiPro preferred
• Strong business acumen and leadership abilities
• Working knowledge of employment laws and other compliance issues
• Ability to listen and probe to understand underlying needs and/or root cause of an issue
• Ability to provide thoughtful, progressive and strategic guidance
• Expertise in analysis, critical decision making, project management, and process improvement
• Strong interpersonal, verbal and written communications skills, including proficiency in developing and delivering presentations
• Demonstrated ability to anticipate and solve practical problems
• Outstanding judgement, sensitivity and high discretion
• Proficiency in Microsoft Office Suite and HR system applications
• Must be able to travel to satellite office locations as needed

Conference Center Coordinator

Boston, MA
The Conference Center Coordinator will be responsible for overseeing, coordinating and implementing the day-to-day operation of conference services. This individual will interact with all levels at the firm, as well as external clients and vendors. The Conference Center Coordinator must be flexible and willing to work overtime as needed to accommodate meetings and events. The role requires the ability to perform all functions with minimal supervision.

Duties and Responsibilities

• Creates a positive and welcoming impression in all interactions with visitors, clients and personnel.
• Responsible for entering visitor/guest information into the security database to ensure proper clearance.
• Observes confidentiality of attorney client relationships.
• Responds effectively to client and staff inquiries, problems and complaints to ensure customer satisfaction.
• Responsible for physical upkeep, appearance and general maintenance of the conference center.
• Utilizes meeting scheduling software to maintain calendar of reservations and conference rooms schedules.
• Provides hands-on support and technical assistance to end-users.
• Confirms all AV system readiness and trouble-shoots as needed; partners with IT department as needed for maintenance issues and escalation.
  

Qualifications

• Minimum of two years’ experience in a similar role.
• College degree is a preferred.
• Ability to work independently as well as a proactive team player.
• Possesses excellent customer service skills.
• Prior experience with conference center software and AV systems/equipment a plus.
• High degree of organization and attention to detail.
  

Marketing and Business Development Specialist

Boston, MA or New York, NY
The Marketing and Business Development Specialist provides tactical business development and marketing support for Sullivan’s practice groups and attorneys firmwide. Reporting to the Senior Business Development Manager and the Director of Strategic Talent Management, the position oversees a wide variety of activities including drafting pitches and proposals, collaborating with practice group leaders and other team members, social media management and tracking metrics. This hybrid working role requires the individual to develop strong, collaborative relationships with the firm’s lawyers to support them in their efforts to grow their business. The successful candidate will be an excellent communicator, engaged team player with an entrepreneurial spirit. 

Duties and Responsibilities

• Support the Marketing and Business Development teams’ efforts, including participating in team meetings and working collaboratively on team projects
• Develop customized RFPs and pitch collateral, presentations and other marketing material to expand relationships of existing clients and prospects
• Manage the firm’s experience database and oversee current updates to the website, bios and master proposal documents
• Collaborate with practice group leaders and other partners to create, maintain and update website content, announcements, press releases and other marketing collateral for the firm’s practice groups
• Maintain the firm’s social media presence by regularly posting timely, relevant content to all accounts and track corresponding website analytics
• Manage the firm’s deals spreadsheet to create tombstones for social, website and proposals
• Maintain the master documents for pitches and proposals
• Oversee the firm’s pipeline dashboard of pitches and proposals
• Maintain Mansfield certification tracking spreadsheet
• Manage submission process for Chambers USA, Legal 500 and other directories and rankings
• Update the firm’s attorney biographies and other related practice group information
• Manage the execution of client alerts, blog posts and other communications

Education

• BA or equivalent required
• Candidates with their JD also considered

Knowledge, skills, abilities

• Successful candidates will have 3+ years experience at a law firm or professional services firm in a similar role
• Excellent communication and writing skills with strong attention to detail
• Strong ability to proofread
• Experience using PowerPoint and digital marketing tools strongly preferred
• Ability to prioritize effectively among multiple time-sensitive matters with various stakeholders

Other characteristics

• Pro-active, self-starter who needs minimal supervision
• Enthusiastic, “can-do” attitude, intellectually curious with professional demeanor

Working conditions

• This is a hybrid (remote/in-office) position.
• Incumbent may be required to assist with after-hours events

To apply for any of these positions, please send your resume to Nancy Gill (ngill@sullivanlaw.com).

Sullivan is a leading corporate law firm advising clients ranging from Fortune 500 companies to emerging businesses. With more than 200 lawyers in Boston, London, New York, Tel Aviv and Washington, D.C., the firm offers services in a wide range of areas, including corporate finance, banking, trade finance, securities and mutual funds, litigation, mergers and acquisitions, intellectual property, tax, real estate and REITs, private equity and venture capital, bankruptcy, environment and natural resources, regulatory law, and employment and benefits.

We welcome inquiries from all who are interested in learning more about our firm. For additional information please direct inquiries to:

Sullivan & Worcester LLP
One Post Office Square
Boston, MA 02109
Attn:  Human Resources
Fax:  617-338-2880
Email:  ngill@sullivanlaw.com

_{Sullivan & Worcester LLP is an equal opportunity employer. This means that Sullivan & Worcester LLP considers applicants for employment, and makes employment decisions without unlawful regard to sex, race, color, religion, citizenship, national origin, ancestry, sexual orientation, age, marital or domestic partner/civil union status, military service, or veteran status, physical and mental disability, and any other characteristic covered by applicable federal, state or local nondiscrimination laws.}